Our Children are Watching
A while back, I was scheduled to take a mid-afternoon Southwest Airlines flight from Los Angeles to Oakland. It was a Friday. Silly me. I actually thought I would get out.
I arrived at the airport in what I had judged to be sufficient time, only to find a line of people waiting to get through security that was a quarter of a mile long. I’m just guessing, but that looked to me like an hour wait and my plane was leaving in about 85 minutes. Rather than risk missing my flight, I called my travel agent and got the only seat available before 9:00 that night. It cost a bundle, but I did get home.
A couple of weeks later, I began to wonder if I had ever gotten credit for the unused portion of my flight. So I called Southwest. After some back and forth, I discovered that Southwest had not credited me. Then I found out that they had credited me for both the return leg
that I didn’t use, and the outbound flight that I had used! I had been over-credited by $107. It seemed like fair retribution given the mess at LAX.
Shift to the local grocery store. There are two bins of Avocados. The first are organically grown, the second are grown and tended to using whatever chemicals and pesticides the farmer thinks is appropriate to maximize his yield. I chose the organic ones. They’re more expensive, but I care about what I eat. At the checkout counter, the cashier rang them up as regular Avocados.
Hold that thought. I’ll get back to those stories later.
Do Ethics Matter?
I’ve always thought of myself as an ethical person. So do most of the people I know. In fact, I would guess
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© Copyright 2008, Kevin Hoffberg
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